The Redstone Communities staff is here to
assist you and your family in the planning process of your
move. If you are relocating to Redstone Arsenal Alabama, please
contact our Welcome Center during the hours of 8:00 a.m. to 5:00
p.m Monday through Friday at:
Redstone Communities
302 Hughes Drive
Huntsville, Al 35808
Phone: 256-430-1517
Fax: 256-722-8799
All the information you need to apply are on the
links above! We look forward to serving
you!
Resident Bill of Rights
Your satisfaction is important to us.
We want you to know that you are
extremely important to us. Your satisfaction with our service
is paramount and an integral part of our business model. We
understand you have choices and we hope our service,
professionalism, integrity and caring lead you to allow us to serve
you and your family during your stay at Redstone Communities.
We feel that high quality
customer service helps to create customer loyalty and
trust. With that loyalty and trust we hope to forge
long-lasting positive relationships which will ultimately allow us
to better understand the needs and desires of our residents.
Our guarantee to you is to stand
by our “Bill of Rights” to continually provide you
“World Class” customer service in support of the
Army’s Family Covenant.
We will provide excellent service.
We will continually
strive to “Wow” our customers with the quality and
timeliness of our services in a pleasant and friendly
manner.
We will provide honest and straightforward
communications. We
will provide a genuine and consistent service each and every
day.
We will continually strive to be the
“best". Every
opportunity, every action, every time.
We will provide service in a timely manner.
You will be promptly
informed of any actions that delay completion of work or other
action.
We will practice teamwork. Together,
we will continually search
for opportunities to provide an array of services and amenities
that will make you feel great about calling this home.
We value our residents.
We will treat
everyone with integrity, respect and professionalism.
We welcome feedback, and suggestions.
We will encourage and consider
ideas that will aid us in achieving our goal of continuous
improvement and excellent customer service.
You will receive open
communication and dialogue in an effort to resolve issues. If
you feel at any time your expectations have not been met, we would
like the opportunity to make things right or provide a full and
complete explanation of our position. You have the right to
speak to our Resident Relations Specialists Crystal Pruitt,
Jennifer Golden and Hillary Williamson at 256-430-1517. If you
feel your expectations still have not been met you should speak
with the Community Director, Brenda Haynes at 256-430
1517.
